Equipment control training goes online
CHEP Australia has announced the launch of a new online course in the fundamentals
of pooled equipment control.
Based on the face-to-face one day courses that CHEP has been running nationally
for more than 10 years, the interactive online course will help build a strong foundation
in equipment control best practice.
CHEP ANZ Customer Experience Manager, Mark Harvey, said: “Our customers asked
us to supplement our existing face-to-face training with alternatives which are
relevant to specific roles and areas within our customers’ operations and are easier
to access. Based on this feedback, we worked together to scope and build a web-based
course consisting of a suite of modules.
“It can be used to address a specific need or be treated as an ongoing program
and has been designed to help even first time users to grasp the fundamentals of
equipment control because it’s online, the course is available anytime, any day
of the week. We’ve structured it so that each module takes around 10 minutes to
complete which means you can dip in and out of the training modules as needed.
The topics are relevant to different job roles within the supply chain, for example,
receiving, dispatch, administration and includes topics such as “Why is control
important?”, “Managing exchanges” and “Investigating variance”.
“What we have launched today is phase one, covering the fundamentals of equipment
control,” Mark said. “We will continue to be guided by our customers to build on
this foundation by developing additional modules covering a greater depth and breadth
“By helping to educate users about equipment pooling control we hope to help
our customers increase their understanding of the value of efficient and effective
equipment control, improve equipment processes, reduce the number of corrections,
losses and indeed, trading partner disputes. This is one of a number of initiatives
we are focusing on to make it easier for our customers to do business with CHEP.”
The training is available to all CHEP account holders on CHEPedia.chep.com, 24/7
using existing Portfolio Plus logins.