Customer Service Awards for CHEP and LeanLogistics
ATLANTA and HOLLAND, Mich. – April 10, 2013 – CHEP USA and its sister company LeanLogistics were recognized by the seventh annual Stevie® Awards for Sales & Customer Service at a recent gala banquet in Las Vegas:
- CHEP USA received Silver Stevie Awards for Customer Service Department of the Year: Airlines, Distribution & Transportation and Contact Center of the Year (up to 100 seats); and
- LeanLogistics received a Bronze Stevie Award for Customer Service Department of the Year - Airlines, Distribution & Transportation.
“We are honored to be counted among other worldclass organizations that are being recognized for their excellence in customer service,” said Bill Duff, Vice President of Customer Operations at CHEP USA. “At CHEP, one of our core beliefs is that everything begins with the customer. This recognition is living proof that our Customer Care Center is truly living that commitment every day.”
The Seventh Annual Stevie Awards mark the second industry recognition CHEP USA Customer Care Center (CCC) has received for outstanding customer service. In 2012, the CHEP USA CCC was recognized as one of two finalists for Best Performing (Small/Mid Size) Call Center Award by Service Quality Management (SQM), an international research firm that benchmarks contact center effectiveness.
Eric Meister, Vice President of Technology Services at LeanLogistics, said: “From implementation to execution to ongoing client services, LeanLogistics partners with customers to drive continuous improvement while achieving demonstrable value throughout the relationship.”
LeanLogistics’ commitment to the customer is reflected by industry leading renewal rates year-over-year. This is the fifth year that the Michigan-based company was recognized in the Customer Service Department of the Year category.
More details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at www.stevieawards.com/sales.