Our Quality Commitment At CHEP, we are committed to providing quality material handling equipment and supply chain solutions, along with responsive service, designed to meet and exceed the needs of our customers, everyday. The basis for our promise: We believe that customer satisfaction and loyalty are primary to everything we do. Our business practices and quality systems revolve around the premise that the Voice of our Customer drives our improvements. CHEP management and employees are committed to a best practice quality program, to hold ourselves accountable for compliance and to strive for excellence. Our suppliers and 3rd party partners are subject to the same CHEP quality standards and are effectively managed and monitored to ensure compliance to our quality requirements. We will continuously improve our quality performance through ongoing training, auditing, monitoring, corrective and preventive actions and program enhancements.